{"id":8055,"date":"2026-11-06T17:37:45","date_gmt":"2026-11-06T16:37:45","guid":{"rendered":"https:\/\/revodata.nl\/?page_id=8055"},"modified":"2026-11-09T10:20:42","modified_gmt":"2026-11-09T09:20:42","slug":"service-desk","status":"publish","type":"page","link":"https:\/\/revodata.nl\/nl\/intelligence-platform\/service-desk\/","title":{"rendered":"Databricks Service Desk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8055\" class=\"elementor elementor-8055\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-824144a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"824144a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element 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22px;margin-top:auto;padding-top:8px}\n.rd-ar .way-links a{display:inline-flex;align-items:center;gap:8px;font-size:14px;font-weight:700;color:var(--mark);border-bottom:2px solid var(--line);padding-bottom:4px}\n.rd-ar .way.dark .way-links a{color:#fff;border-bottom-color:rgba(255,255,255,.5)}\n\n\/* one-line conclusion card in the pain grid *\/\n.rd-ar .aud-card.sum{background:var(--band);border-color:var(--band)}\n.rd-ar .aud-card.sum p{margin-top:0;font-size:15px;font-weight:700}\n\n\/* two outcome columns *\/\n.rd-ar .out-grid.two{grid-template-columns:repeat(2,minmax(0,1fr))}\n.rd-ar .ticks{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:10px}\n.rd-ar .ticks li{display:flex;gap:10px;font-size:14px;line-height:1.55;text-wrap:pretty}\n.rd-ar .ticks li svg{margin-top:4px;color:var(--mark)}\n\n\/* case: before and now *\/\n.rd-ar .case{background:#fff}\n.rd-ar .case-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));border:1px solid var(--line);border-radius:12px;overflow:hidden}\n.rd-ar .case-col{padding:32px}\n.rd-ar .case-col+.case-col{background:var(--navy);color:#fff}\n.rd-ar .case-l{font-size:10px;letter-spacing:.14em;text-transform:uppercase;font-weight:700;color:var(--mark)}\n.rd-ar .case-col+.case-col .case-l{color:#B9BEDE}\n.rd-ar .case-col p{font-size:15px;line-height:1.65;margin-top:14px;text-wrap:pretty}\n\n\/* small band: runs on Databricks *\/\n.rd-ar .hood{background:var(--band);padding-top:56px;padding-bottom:56px}\n.rd-ar .hood-row{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:24px 48px}\n.rd-ar .hood-t{font-size:22px;line-height:1.2;font-weight:700;letter-spacing:-.02em;margin-top:10px}\n.rd-ar .hood p{font-size:14px;line-height:1.6;max-width:62ch;margin-top:8px;text-wrap:pretty}\n\n\/* credentials line in the closing band *\/\n.rd-ar .creds{margin-top:56px;padding-top:20px;border-top:1px solid rgba(255,255,255,.18);font-size:12px;line-height:1.6;letter-spacing:.02em;color:rgba(255,255,255,.62)}\n\n@media (max-width:900px){\n  .rd-ar .lnk-grid{grid-template-columns:minmax(0,1fr)}\n  .rd-ar .ways-grid,.rd-ar .case-grid,.rd-ar .out-grid.two{grid-template-columns:minmax(0,1fr)}\n  .rd-ar .layer.found .chips{grid-template-columns:repeat(2,minmax(0,1fr))}\n}\n@media (max-width:560px){\n  .rd-ar .layer.found .chip.wide{grid-column:auto}\n  .rd-ar .layer.found .chips{grid-template-columns:minmax(0,1fr)}\n}\n\n\/* static Genie One answer, next to the use cases (fictional numbers) *\/\n.rd-ar .tim-photo.genie{position:relative;background:#F7F5F2;border:1px solid #E8E4DE;font-family:\"DM Sans\",system-ui,-apple-system,\"Segoe UI\",sans-serif;color:#1F1F1F;display:flex;flex-direction:column;aspect-ratio:auto}\n.rd-ar .gn-bar{display:flex;align-items:center;gap:10px;padding:14px 18px;border-bottom:1px solid #ECE8E2;font-size:13px;font-weight:600}\n.rd-ar .gn-bar svg{width:18px;height:18px;fill:#EB6B4E;stroke:none}\n.rd-ar .gn-agent{margin-left:auto;font-size:12px;font-weight:500;color:#5F5B55;background:#EFECE7;border-radius:999px;padding:4px 10px}\n.rd-ar .gn-chat{flex:1;padding:18px 18px 0;display:flex;flex-direction:column;gap:12px}\n.rd-ar .gn-q{align-self:flex-end;max-width:84%;background:#EBE8E3;border-radius:16px;padding:10px 14px;font-size:13px;line-height:1.45}\n.rd-ar .gn-tp{font-size:12px;color:#6B6760;display:flex;align-items:center;gap:6px}\n.rd-ar .gn-tp svg{width:12px;height:12px}\n.rd-ar .gn-a{font-size:13px;line-height:1.55;text-wrap:pretty}\n.rd-ar .gn-a b{font-weight:600}\n.rd-ar .gn-card{background:#fff;border:1px solid #E6E2DC;border-radius:10px;padding:12px 14px 8px}\n.rd-ar .gn-ct{font-size:11px;font-weight:600;color:#4A4741}\n.rd-ar .gn-leg{display:flex;gap:12px;font-size:10px;color:#6B6760;margin-top:4px}\n.rd-ar .gn-leg i{display:inline-block;width:8px;height:8px;border-radius:2px;margin-right:4px;vertical-align:-1px}\n.rd-ar .gn-card svg{display:block;width:100%;height:auto;stroke:none;fill:initial}\n.rd-ar .gn-act{display:flex;gap:12px;color:#8A867F}\n.rd-ar .gn-act svg{width:14px;height:14px}\n.rd-ar .gn-sug{margin-top:4px;display:flex;flex-direction:column;gap:8px;padding-bottom:2px}\n.rd-ar .gn-sug span{display:flex;align-items:center;gap:8px;font-size:12px;color:#4A4741}\n.rd-ar .gn-sug svg{width:13px;height:13px;stroke:#8A867F;stroke-width:1.6}\n.rd-ar .gn-box{margin:12px 14px 14px;background:#fff;border-radius:999px;box-shadow:0 2px 10px rgba(60,40,20,.08);display:flex;align-items:center;gap:10px;padding:8px 8px 8px 14px;font-size:12px;color:#8A867F}\n.rd-ar .gn-box .gn-ask{margin-left:auto;background:#EFECE7;color:#3A3732;border-radius:999px;padding:5px 12px;font-weight:500}\n\n\/* platform status, in the panel next to \"What we take care of\" *\/\n.rd-ar .areas-cta.st{justify-content:stretch}\n.rd-ar .areas-cta.st .in{flex:1;justify-content:space-between}\n.rd-ar .status{background:#1F1F66;border-radius:12px;padding:6px 18px 4px}\n.rd-ar .st-h{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 0;border-bottom:1px solid rgba(255,255,255,.14);font-size:13px;font-weight:700}\n.rd-ar .st-ok{display:inline-flex;align-items:center;gap:7px;font-size:11px;font-weight:700;color:#D6D9F0}\n.rd-ar .st-ok::before{content:\"\";width:8px;height:8px;border-radius:999px;background:#5BD69A;box-shadow:0 0 0 3px rgba(91,214,154,.18)}\n.rd-ar .st-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:12px;align-items:center;padding:11px 0;border-bottom:1px solid rgba(255,255,255,.1)}\n.rd-ar .st-row:last-child{border-bottom:0}\n.rd-ar .st-row b{display:block;font-size:13px;letter-spacing:-.005em}\n.rd-ar .st-row small{display:block;font-size:11px;color:#B9BEDE;margin-top:2px}\n.rd-ar .st-row .st-ok{font-weight:600;color:#fff}\n.rd-ar .st-cta{display:flex;flex-direction:column;align-items:flex-start;gap:24px}\n\n\/* Managed Databricks bracket: the managed base (accelerators and foundation), as in the platform film *\/\n.rd-ar .base{display:flex;flex-direction:column;gap:12px;margin-left:-23px;padding:14px 0 14px 20px;border:3px solid var(--mark);border-right:0;border-radius:14px 0 0 14px}\n.rd-ar .base-h{display:flex;flex-wrap:wrap;align-items:baseline;gap:4px 12px;padding-left:8px}\n.rd-ar .base-h b{font-size:15px;font-weight:700;letter-spacing:-.01em;color:var(--mark)}\n.rd-ar .base-h span{font-size:10px;letter-spacing:.13em;text-transform:uppercase;font-weight:700;color:var(--mark)}\n@media (max-width:900px){\n  .rd-ar .base{margin-left:0;padding-left:14px}\n}\n\n\/* data sharing: who the hero is for *\/\n.rd-ar .hero-for{font-size:13px;line-height:1.6;color:#B9BEDE;max-width:44ch}\n\n\/* data sharing: the request list next to the pain cards (illustration) *\/\n.rd-ar .aud-photo.reqs{aspect-ratio:auto;background:var(--band);padding:18px;display:flex;flex-direction:column;gap:8px}\n.rd-ar .rq-h{display:flex;align-items:center;justify-content:space-between;gap:12px;font-size:13px;font-weight:700;padding:2px 4px 6px}\n.rd-ar .rq-h span{font-size:11px;font-weight:700;color:#fff;background:var(--navy);border-radius:999px;padding:4px 10px}\n.rd-ar .rq{display:grid;grid-template-columns:32px minmax(0,1fr) auto;gap:12px;align-items:center;background:#fff;border-radius:10px;padding:10px 12px}\n.rd-ar .rq-av{width:32px;height:32px;border-radius:999px;background:var(--band);color:var(--mark);font-size:12px;font-weight:700;display:flex;align-items:center;justify-content:center}\n.rd-ar .rq b{display:block;font-size:12px}\n.rd-ar .rq p{font-size:13px;line-height:1.45;color:var(--body);margin-top:1px}\n.rd-ar .rq-st{font-size:10px;font-weight:700;letter-spacing:.06em;text-transform:uppercase;color:var(--mark);border:1px solid var(--line);border-radius:999px;padding:4px 9px;white-space:nowrap}\n.rd-ar .rq-st.hand{background:var(--navy);border-color:var(--navy);color:#fff}\n\n\/* data sharing: one connection, a platform per customer (diagram) *\/\n.rd-ar .flow{display:flex;flex-direction:column;align-items:center}\n.rd-ar .fl-src{width:100%;background:#fff;color:var(--navy);border-radius:12px;padding:14px 16px;text-align:center}\n.rd-ar .fl-src b,.rd-ar .fl-c b{display:block;font-size:14px;font-weight:700}\n.rd-ar .fl-src small{display:block;font-size:11px;color:var(--body);margin-top:2px}\n.rd-ar .fl-line{width:2px;height:20px;background:rgba(255,255,255,.4)}\n.rd-ar .fl-fan{width:calc(200% \/ 3);height:18px;border:2px solid rgba(255,255,255,.4);border-bottom:0;border-radius:10px 10px 0 0;position:relative}\n.rd-ar .fl-fan::after{content:\"\";position:absolute;left:calc(50% - 1px);top:0;width:2px;height:16px;background:rgba(255,255,255,.4)}\n.rd-ar .fl-dst{width:100%;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}\n.rd-ar .fl-c{background:#1F1F66;border:1px solid #1F1F66;border-radius:10px;padding:12px 8px;text-align:center}\n.rd-ar .fl-c b{font-size:12px;color:#fff}\n.rd-ar .fl-c small{display:block;font-size:10px;color:#B9BEDE;margin-top:2px}\n.rd-ar .fl-c.add{background:transparent;border:1px dashed rgba(255,255,255,.45)}\n\n\/* role label above a card text (governance) *\/\n.rd-ar .role-l{font-size:10px;letter-spacing:.14em;text-transform:uppercase;font-weight:700;color:var(--mark)}\n\n\/* governance: three questions *\/\n.rd-ar .qa{background:var(--band)}\n.rd-ar .qa-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:20px}\n.rd-ar .qa-card{background:#fff;border-radius:12px;padding:28px;display:flex;flex-direction:column;gap:28px}\n.rd-ar .qa-q{font-size:18px;line-height:1.3;font-weight:700;letter-spacing:-.015em;text-wrap:balance}\n.rd-ar .qa-a{margin-top:auto;display:flex;align-items:center;gap:10px;padding-top:16px;border-top:1px solid var(--line);font-size:14px;font-weight:700;color:var(--mark)}\n\n\/* governance: the access story from the film (illustration) *\/\n.rd-ar .aud-photo.story{aspect-ratio:auto;background:var(--band);padding:20px;display:flex;flex-direction:column;gap:8px}\n.rd-ar .sy-req{display:grid;grid-template-columns:40px minmax(0,1fr);gap:14px;align-items:center;background:#fff;border-radius:12px;padding:14px 16px}\n.rd-ar .sy-av{width:40px;height:40px;border-radius:999px;background:var(--navy);color:#fff;font-size:15px;font-weight:700;display:flex;align-items:center;justify-content:center}\n.rd-ar .sy-req b{display:block;font-size:12px;color:var(--body)}\n.rd-ar .sy-req p{font-size:16px;line-height:1.35;font-weight:700;margin-top:2px}\n.rd-ar .sy-l{font-size:10px;letter-spacing:.14em;text-transform:uppercase;font-weight:700;color:var(--mark);padding:12px 4px 2px}\n.rd-ar .sy-ws{display:flex;align-items:center;justify-content:space-between;gap:12px;background:#fff;border-radius:10px;padding:12px 16px;font-size:14px;font-weight:700}\n.rd-ar .sy-ws em{display:inline-flex;align-items:center;gap:7px;font-style:normal;font-size:13px;color:var(--mark);white-space:nowrap}\n.rd-ar .sy-ws.bad{background:var(--navy);color:#fff}\n.rd-ar .sy-ws.bad em{color:#fff}\n.rd-ar .sy-f{font-size:13px;font-weight:700;color:var(--body);padding:6px 4px 0}\n.rd-ar .aud-card p b{font-weight:700}\n\n\/* governance: the solution, with one file fragment *\/\n.rd-ar .sol{background:var(--navy);color:#fff}\n.rd-ar .sol .kicker{color:#B9BEDE}\n.rd-ar .sol-grid{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:64px;align-items:center}\n.rd-ar .sol .h2{margin-bottom:22px;max-width:20ch}\n.rd-ar .sol p{font-size:16px;line-height:1.65;color:#D6D9F0;max-width:52ch;text-wrap:pretty}\n.rd-ar .file{background:#fff;color:var(--navy);border-radius:12px;overflow:hidden}\n.rd-ar .file-h{display:flex;align-items:center;gap:8px;padding:12px 16px;border-bottom:1px solid #E3E6F2;font-size:12px;font-weight:700;color:var(--body)}\n.rd-ar .file pre{margin:0;padding:18px 16px;font-family:ui-monospace,\"SF Mono\",Menlo,Consolas,monospace;font-size:15px;line-height:1.8;color:var(--navy);white-space:pre;overflow-x:auto}\n.rd-ar .file pre i{font-style:normal;color:#9A9DC4;margin-right:18px;user-select:none}\n.rd-ar .file pre b{font-weight:600;color:var(--mark)}\n.rd-ar .file-f{display:flex;align-items:center;gap:8px;padding:12px 16px;background:var(--band);font-size:12px;font-weight:700;color:var(--mark)}\n.rd-ar .map{display:flex;flex-wrap:wrap;align-items:center;gap:8px;margin-top:16px;color:#B9BEDE}\n.rd-ar .map span{font-size:12px;font-weight:700;padding:7px 12px;border-radius:999px;border:1px solid rgba(255,255,255,.35);color:#fff}\n\n\/* governance: what it covers, six items in three columns *\/\n.rd-ar .moments.three{grid-template-columns:repeat(3,minmax(0,1fr));gap:32px 40px}\n.rd-ar .cov .h2{max-width:24ch}\n.rd-ar .cov .moment .m-t{font-size:15px}\n.rd-ar .cov .moment p{font-size:14px}\n\n\/* governance: cost per team (illustration, in the status panel) *\/\n.rd-ar .db-rows{padding:2px 0 10px;border-bottom:1px solid rgba(255,255,255,.1)}\n.rd-ar .db-sub{font-size:11px;color:#B9BEDE;padding:10px 0 4px}\n.rd-ar .db-row{display:grid;grid-template-columns:92px minmax(0,1fr) 34px;gap:12px;align-items:center;padding:6px 0;font-size:12px}\n.rd-ar .db-row span{font-weight:700}\n.rd-ar .db-bar{height:8px;border-radius:999px;background:rgba(255,255,255,.12);overflow:hidden}\n.rd-ar .db-bar i{display:block;height:100%;border-radius:999px;background:#B9BEDE}\n.rd-ar .db-bar i.near{background:#F5B867}\n.rd-ar .db-row small{font-size:11px;color:#D6D9F0;text-align:right}\n\n\/* governance: how it works, three steps *\/\n.rd-ar .how{background:var(--band)}\n.rd-ar .steps{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px}\n.rd-ar .step{background:#fff;border-radius:12px;padding:28px;display:flex;flex-direction:column;gap:12px}\n.rd-ar .step-n{width:34px;height:34px;border-radius:999px;background:var(--navy);color:#fff;font-size:13px;font-weight:700;display:flex;align-items:center;justify-content:center}\n.rd-ar .step-t{font-size:20px;font-weight:700;letter-spacing:-.02em;margin-top:6px}\n.rd-ar .step p{font-size:14px;line-height:1.6;text-wrap:pretty}\n.rd-ar .step-v{margin-top:auto;padding-top:10px;display:flex;flex-wrap:wrap;gap:6px}\n.rd-ar .step-v span{display:inline-flex;align-items:center;gap:6px;font-size:11px;font-weight:700;letter-spacing:.04em;color:var(--mark);border:1px solid var(--line);border-radius:999px;padding:5px 10px}\n.rd-ar .how-note{margin-top:28px;font-size:16px;line-height:1.5;font-weight:700;letter-spacing:-.01em;max-width:60ch}\n\n\/* governance: outcome cards on white *\/\n.rd-ar .out.w{background:#fff}\n.rd-ar .out.w .out-card{border:1px solid var(--line)}\n.rd-ar .out.w .out-t{font-size:17px;letter-spacing:-.015em}\n\n@media (max-width:900px){\n  .rd-ar .qa-grid{grid-template-columns:repeat(2,minmax(0,1fr))}\n  .rd-ar .steps,.rd-ar .sol-grid{grid-template-columns:minmax(0,1fr)}\n  .rd-ar .sol-grid{gap:36px}\n  .rd-ar .moments.three{grid-template-columns:repeat(2,minmax(0,1fr))}\n}\n@media (max-width:560px){\n  .rd-ar .moments.three{grid-template-columns:minmax(0,1fr)}\n  .rd-ar .qa-grid{grid-template-columns:minmax(0,1fr)}\n}\n.rd-ar .fl-col{display:flex;flex-direction:column;align-items:center;min-width:0}\n.rd-ar .fl-pc{font-size:10px;line-height:1.25;font-weight:700;color:#D6D9F0;text-align:center;border:1px solid rgba(255,255,255,.45);border-radius:8px;padding:5px 8px}\n.rd-ar .fl-pc.add{border-style:dashed}\n.rd-ar .fl-tick{width:2px;height:10px;background:rgba(255,255,255,.4)}\n.rd-ar .fl-col .fl-c{width:100%}\n@media (max-width:560px){\n  .rd-ar .fl-c{padding:10px 4px}\n  .rd-ar .fl-c b{font-size:11px}\n}\n\n\/* pain section with a built graphic: graphic and cards share top and bottom edges *\/\n.rd-ar .aud-photo.reqs,.rd-ar .aud-photo.story{align-self:stretch}\n.rd-ar .aud-photo.reqs{justify-content:space-between}\n.rd-ar .aud-photo.reqs~.aud-cards,.rd-ar .aud-photo.story~.aud-cards{align-self:stretch;align-content:stretch}\n\/* request list: the status labels form one column *\/\n.rd-ar .rq{grid-template-columns:32px minmax(0,1fr) 112px}\n.rd-ar .rq-st{justify-self:stretch;text-align:center}\n@media (max-width:900px){\n  .rd-ar .aud-photo.reqs~.aud-cards,.rd-ar .aud-photo.story~.aud-cards{align-content:start}\n}\n@media (max-width:560px){\n  .rd-ar .rq{grid-template-columns:28px minmax(0,1fr) 92px;gap:10px}\n  .rd-ar .rq-av{width:28px;height:28px}\n  .rd-ar .rq-st{font-size:9px;letter-spacing:.03em;padding:4px 6px}\n}\n\n\/* service desk: three things we take over, and the SLA line on white *\/\n.rd-ar .out-grid.three{grid-template-columns:repeat(3,minmax(0,1fr))}\n.rd-ar .out-grid.three .out-t{font-size:17px;letter-spacing:-.015em}\n.rd-ar .out-grid.three .out-b{font-size:14px}\n.rd-ar .hood.w{background:#fff}\n@media (max-width:900px){\n  .rd-ar .out-grid.three{grid-template-columns:minmax(0,1fr)}\n}\n\n\/* section labels (kickers): light accent color, on every background *\/\n.rd-ar .kicker,.rd-ar .hero .kicker,.rd-ar .cta .kicker,.rd-ar .sol .kicker{color:#D6D9F0}\n\n\/* hover states, as on the live service pages: a calm color change, nothing moves *\/\n.rd-ar .btn{transition:background-color .18s ease}\n.rd-ar .btn-primary:hover{background:#E9EAF7}\n.rd-ar .btn-ghost:hover{background:#2A2A75}\n.rd-ar .btn-dark:hover{background:#1F1F66}\n.rd-ar .btn-line:hover{background:#E9EAF7;border-color:var(--line)}\n\/* text links: only the underline changes color *\/\n.rd-ar .link,.rd-ar .way-links a,.rd-ar .film-go{transition:border-color .18s ease}\n.rd-ar .film-go:hover,.rd-ar .way-links a:hover{border-bottom-color:var(--navy)}\n.rd-ar .link:hover,.rd-ar .way.dark .way-links a:hover{border-bottom-color:#fff}\n<\/style>\n<div class=\"rd-ar\">\n\n  <section class=\"hero\">\n    <div class=\"hero-grid\">\n      <div>\n        <span class=\"pill\">Management \u00b7 Monitoring<\/span>\n        <h1>Databricks service desk with SLA<\/h1>\n        <p class=\"hero-body\">We take over the management and monitoring of your Databricks platform, and give your team continuous support through one service desk. Databricks support from a Databricks Gold Partner.<\/p>\n        <div class=\"btns\">\n          <a class=\"btn btn-primary\" href=\"https:\/\/revodata.nl\/contact\/\">Talk to us about your platform <svg viewBox=\"0 0 24 24\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg><\/a>\n          <a class=\"btn btn-ghost\" href=\"#rd-over\">What we take over<\/a>\n        <\/div>\n        <div class=\"rule\"><\/div>\n        <p class=\"hero-for\">For heads of data and IT managers who run Databricks, and want someone else to keep it running.<\/p>\n      <\/div>\n      <!-- IMAGE 1: team photo -->\n      <div class=\"hero-img\"><img decoding=\"async\" src=\"https:\/\/revodata.nl\/wp-content\/uploads\/Victor-Databricks-sign-1-scaled.jpg\" alt=\"A laptop with Databricks and RevoData stickers on a meeting table, with the team in the background\"><\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"out\" id=\"rd-over\">\n    <div class=\"kicker\">Databricks platform support<\/div>\n    <h2 class=\"h2\">What we take over<\/h2>\n    <div class=\"out-grid three\">\n      <div class=\"out-card\">\n        <span class=\"ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M14.7 6.3a1 1 0 0 0 0 1.4l1.6 1.6a1 1 0 0 0 1.4 0l3.77-3.77a6 6 0 0 1-7.94 7.94l-6.91 6.91a2.12 2.12 0 0 1-3-3l6.91-6.91a6 6 0 0 1 7.94-7.94l-3.76 3.76z\"\/><\/svg><\/span>\n        <div class=\"out-t\">Management<\/div>\n        <p class=\"out-b\">We run the platform, so your team does not have to.<\/p>\n        <ul class=\"ticks\">\n          <li><svg viewBox=\"0 0 24 24\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg>Updates and security patches<\/li>\n          <li><svg viewBox=\"0 0 24 24\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg>Configuration and access<\/li>\n          <li><svg viewBox=\"0 0 24 24\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg>Changes tested before they reach production<\/li>\n        <\/ul>\n      <\/div>\n      <div class=\"out-card\">\n        <span class=\"ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M22 12h-2.48a2 2 0 0 0-1.93 1.46l-2.35 8.36a.25.25 0 0 1-.48 0L9.24 2.18a.25.25 0 0 0-.48 0l-2.35 8.36A2 2 0 0 1 4.49 12H2\"\/><\/svg><\/span>\n        <div class=\"out-t\">Monitoring<\/div>\n        <p class=\"out-b\">We watch the platform and act on issues early.<\/p>\n        <ul class=\"ticks\">\n          <li><svg viewBox=\"0 0 24 24\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg>Platform health, jobs and pipelines<\/li>\n          <li><svg viewBox=\"0 0 24 24\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg>Cost per workspace<\/li>\n          <li><svg viewBox=\"0 0 24 24\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg>Security checks against best practices<\/li>\n        <\/ul>\n      <\/div>\n      <div class=\"out-card\">\n        <span class=\"ico\"><svg viewBox=\"0 0 24 24\"><path d=\"M3 14h3a2 2 0 0 1 2 2v3a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2v-7a9 9 0 0 1 18 0v7a2 2 0 0 1-2 2h-1a2 2 0 0 1-2-2v-3a2 2 0 0 1 2-2h3\"\/><\/svg><\/span>\n        <div class=\"out-t\">Continuous support<\/div>\n        <p class=\"out-b\">Your team asks, we answer.<\/p>\n        <ul class=\"ticks\">\n          <li><svg viewBox=\"0 0 24 24\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg>One service desk for every request<\/li>\n          <li><svg viewBox=\"0 0 24 24\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg>Engineers who know your platform<\/li>\n          <li><svg viewBox=\"0 0 24 24\"><path d=\"M20 6 9 17l-5-5\"\/><\/svg>Advice when you plan something new<\/li>\n        <\/ul>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"hood w\" id=\"rd-sla\">\n    <div class=\"hood-row\">\n      <div>\n        <div class=\"kicker\">The SLA<\/div>\n        <div class=\"hood-t\">An SLA agreed with you<\/div>\n        <p>We agree priorities and response times with you, and record them in your service document. The SLA covers our own work on your platform.<\/p>\n      <\/div>\n      <a class=\"btn btn-dark\" href=\"https:\/\/revodata.nl\/contact\/\">Talk to us about your platform <svg viewBox=\"0 0 24 24\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg><\/a>\n    <\/div>\n  <\/section>\n\n  <section class=\"ways\">\n    <div class=\"kicker\">Two ways to work with us<\/div>\n    <h2 class=\"h2\">We run your whole platform, or take over the Databricks you run<\/h2>\n    <div class=\"ways-grid\">\n      <div class=\"way dark\">\n        <div class=\"way-q\">New to Databricks?<\/div>\n        <div class=\"way-t\">The whole Intelligence Platform, built and run by us.<\/div>\n        <p>Management, monitoring and support come with it.<\/p>\n        <div class=\"way-links\"><a href=\"https:\/\/revodata.nl\/intelligence-platform\/\">About the platform <svg viewBox=\"0 0 24 24\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg><\/a><\/div>\n      <\/div>\n      <div class=\"way\">\n        <div class=\"way-q\">Already running Databricks?<\/div>\n        <div class=\"way-t\">We take over the platform you run today.<\/div>\n        <p>We add governance as code to your workspaces, and take over the management, monitoring and support.<\/p>\n        <div class=\"way-links\"><a href=\"https:\/\/revodata.nl\/contact\/\">Talk to us about your platform <svg viewBox=\"0 0 24 24\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg><\/a><a href=\"https:\/\/revodata.nl\/intelligence-platform\/governance\/\">About governance <svg viewBox=\"0 0 24 24\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg><\/a><\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <section class=\"faq\">\n    <div class=\"faq-in\">\n      <h2>Frequently asked<\/h2>\n      <details open>\n        <summary><span>Can you take over a platform someone else built?<\/span><span class=\"pl\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12h14\"\/><path d=\"M12 5v14\"\/><\/svg><\/span><\/summary>\n        <p>Yes. We start with governance as code on your workspaces, and take over the management from there.<\/p>\n      <\/details>\n      <details>\n        <summary><span>Can our team still build on the platform?<\/span><span class=\"pl\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12h14\"\/><path d=\"M12 5v14\"\/><\/svg><\/span><\/summary>\n        <p>Yes. Your team keeps building pipelines, reports and models. We run and watch the platform underneath.<\/p>\n      <\/details>\n      <details>\n        <summary><span>Do you work in our cloud?<\/span><span class=\"pl\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12h14\"\/><path d=\"M12 5v14\"\/><\/svg><\/span><\/summary>\n        <p>Yes. We work in your own Azure, AWS or Google Cloud account. You keep ownership of the account and the data.<\/p>\n      <\/details>\n      <details>\n        <summary><span>What does the SLA cover?<\/span><span class=\"pl\"><svg viewBox=\"0 0 24 24\"><path d=\"M5 12h14\"\/><path d=\"M12 5v14\"\/><\/svg><\/span><\/summary>\n        <p>Our own work on your platform, as agreed with you. Databricks and your cloud provider publish their own SLA for availability.<\/p>\n      <\/details>\n    <\/div>\n  <\/section>\n\n  <section class=\"cta\" id=\"rd-cta\">\n    <span class=\"pill\">Management \u00b7 Monitoring<\/span>\n    <h2>Your Databricks platform, kept running<\/h2>\n    <div class=\"cta-row\">\n      <p>Tell us about your platform. We show you what we take over, and how the service desk works.<\/p>\n      <!-- CONTACT LINK: point this at your contact page or the demo form -->\n      <a class=\"btn btn-primary btn-lg\" href=\"https:\/\/revodata.nl\/contact\/\">Talk to us about your platform <svg viewBox=\"0 0 24 24\"><path d=\"M5 12h14\"\/><path d=\"m12 5 7 7-7 7\"\/><\/svg><\/a>\n    <\/div>\n    <p class=\"creds\">Databricks Gold Partner \u00b7 ISO\/IEC 27001 and NEN 7510 certified \u00b7 DORA-compliant implementation at a regulated financial client<\/p>\n  <\/section>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Management \u00b7 Monitoring Databricks service desk with SLA We take over the management and monitoring of your Databricks platform, and give your team continuous support through one service desk. Databricks support from a Databricks Gold Partner. Talk to us about your platform What we take over For heads of data and IT managers who run [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":8043,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-8055","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/revodata.nl\/nl\/wp-json\/wp\/v2\/pages\/8055","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/revodata.nl\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/revodata.nl\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/revodata.nl\/nl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/revodata.nl\/nl\/wp-json\/wp\/v2\/comments?post=8055"}],"version-history":[{"count":11,"href":"https:\/\/revodata.nl\/nl\/wp-json\/wp\/v2\/pages\/8055\/revisions"}],"predecessor-version":[{"id":8117,"href":"https:\/\/revodata.nl\/nl\/wp-json\/wp\/v2\/pages\/8055\/revisions\/8117"}],"up":[{"embeddable":true,"href":"https:\/\/revodata.nl\/nl\/wp-json\/wp\/v2\/pages\/8043"}],"wp:attachment":[{"href":"https:\/\/revodata.nl\/nl\/wp-json\/wp\/v2\/media?parent=8055"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}