Databricks service desk with SLA
We take over the management and monitoring of your Databricks platform, and give your team continuous support through one service desk. Databricks support from a Databricks Gold Partner.
For heads of data and IT managers who run Databricks, and want someone else to keep it running.
What we take over
We run the platform, so your team does not have to.
- Updates and security patches
- Configuration and access
- Changes tested before they reach production
We watch the platform and act on issues early.
- Platform health, jobs and pipelines
- Cost per workspace
- Security checks against best practices
Your team asks, we answer.
- One service desk for every request
- Engineers who know your platform
- Advice when you plan something new
We agree priorities and response times with you, and record them in your service document. The SLA covers our own work on your platform.
We run your whole platform, or take over the Databricks you run
Management, monitoring and support come with it.
We add governance as code to your workspaces, and take over the management, monitoring and support.
Frequently asked
Can you take over a platform someone else built?
Yes. We start with governance as code on your workspaces, and take over the management from there.
Can our team still build on the platform?
Yes. Your team keeps building pipelines, reports and models. We run and watch the platform underneath.
Do you work in our cloud?
Yes. We work in your own Azure, AWS or Google Cloud account. You keep ownership of the account and the data.
What does the SLA cover?
Our own work on your platform, as agreed with you. Databricks and your cloud provider publish their own SLA for availability.
Your Databricks platform, kept running
Tell us about your platform. We show you what we take over, and how the service desk works.
Talk to us about your platformDatabricks Gold Partner · ISO/IEC 27001 and NEN 7510 certified · DORA-compliant implementation at a regulated financial client